![]() The 'We Listen' booklet is a reference document provided to ServiceMaster employees and 'intended as a summary of the major features of the 'We Listen' program.' Defendants argue that by signing the two 'We Listen' acknowledgment forms and receiving the informational booklet, 'plaintiff agreed to arbitrate all disputes relating to his employment with any ServiceMaster company, including TruGreen.' We disagree. ' Also, the cover of the booklet lists all of the ServiceMaster 'family of brands' and includes both Terminix and TruGreen. A footnote on page four indicates that the ServiceMaster dispute resolution 'includes all ServiceMaster business units, including. Only two references in the 'We Listen' booklet indicate that the ServiceMaster waiver includes disputes with TruGreen.
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